Amazon is one of the largest companies in the world they support more than 3 million retailers. That is a huge number, those kinds of logistics are a nightmare just to think of. To ensure a smooth operation Amazon has to make sure that its sellers and buyers are satisfied. They have various departments within their company for taking care of issues that result from the vast volumes they have to deal with. One of these departments is the Amazon reimbursement services.
People here take care of any discrepancies that arise between Amazon and its sellers regarding refunds that they are owed. Obviously with so much volume they have to be some small errors, these are small for Amazon but might constitute a big part of the earnings for the small retailers, for them it could represent a large portion of their monthly earnings. As we all know the competition is tough and to get ahead we must be very reasonably priced which makes the profit margin a lot small. These small sellers cannot afford to loose any money in reimbursements. It is the reason Amazon has a reimbursement service department to handle the claims from the sellers.
Another very important service that is provided by Amazon to its sellers is business consultancy in the form of Amazon seller consulting service. Just like other companies Amazon needs to grow at a healthy pace. In order to do this they encourage their small retailers to expand and increase their sales to generate more revenue using their platform. They have a team of industry experts who analyse the market and the seller product line and try to figure out the best possible ways to enhance sales and their product exposure. This results in increased revenue for the both of them.