Ever since Amazon came into full action and started taking over the market with its fantastic digital business tactics, it has clearly emerged as the top e-commerce platform in the world. Amazon brought a tide of change with it, bridging the gap between both retailers and customers and completely changing the stereotypes of shopping. Keeping this in mind, Amazon has always been a customer-centric firm, and Amazon refund service is one such example. The ease of buying and selling on this e-commerce site is doubled with its flexible refunds and returns policies.
This is also applicable when it comes to sellers registered with Amazon. In case of issues, the sellers have the option to raise a complaint or inquiry from their seller’s central account and notify the seller support team about their concerns. They can easily manage the refunds of their products from a dedicated section of the refunds manager and get their money back, which makes online selling a comfortable experience.
What Qualifies For FBA Refunds Amazon?
The FBA, or Fulfilled By Amazon, is a segment in Amazon that works wonderfully for sellers. It provides multiple benefits to the sellers and also develops a level of trust in them. However, one needs to be aware while opting to sell via FBA mode on the e-commerce giant. Your carelessness in keeping a track record of your products under FBA may result in you losing a huge chunk of your money. Hence, it is essential to keep a keen eye on your seller’s account and refunds manager.
As a seller, you must know how you can make the most of the Amazon refund service option and get a hold of your business associated with the e-shopping portal.
On Amazon, products usually fall into two major categories, which are
- Sellable
- Unsellable
If the item has been categorized as unsellable by Amazon due to it being damaged or defective, it is up to the company to decide whether the seller will be refunded for it or not.
Here are the top qualifying conditions for FBA reimbursements on Amazon. Let us share them with you.
- The customer returned the product: On Amazon, customers get a return window of 30 days after the product is delivered to them. If they feel the need to return an item, they can request a return, and once the item reaches Amazon’s fulfillment center, it is evaluated as “sellable” or “unsellable”. In case the item does not reach the fulfillment center within the allotted time period, the customer is charged for the product, and the seller receives FBA reimbursements.
- Product Is Defective: In case the customer successfully sends the product to the fulfillment center, Amazon then proceeds to check its condition and label it as “sellable” or “unsellable”.
- If the product is free from any defects, then it falls under the “sellable” category and can further be returned to the inventory.
- If it possesses damage or defects, then Amazon proceeds with finding out who was actually responsible for the damage.
- If Amazon is responsible for the damage during the shipment, while the product was kept in the fulfillment center, the seller is eligible to get FBA refunds.
- False Claims: Sometimes, customers claim a product to be defective when in reality, it is not. In such cases, it is better for sellers to request to inspect the product themselves. If they find out that the item is not defective, then it is best to notify Amazon about the same through the seller’s central account and claim Amazon FBA reimbursements.
What FBA Refunds Really Involve
While managing FBA refund cases, it can be tricky to handle the return cases. This can make the process a bit complicated. Let us discuss some of the common scenarios that a seller may experience.
- Product not returned: Sometimes, the customers who have already requested a refund fail to return the item to the fulfillment center within the given window.
- Problems From Amazon’s End: Since Amazon manages a large base of customers as well as sellers, it is natural for the company to make errors sometimes. In some cases, the item is returned from the customer’s end, but Amazon does not generate the reimbursement for the seller. Hence, it is crucial to track all your orders and contact the support team to get your refunds.
- Delayed Refunds: In some cases, the sellers notify Amazon about their orders and issues, but it does not generate reimbursements on time. It is important for the sellers to maintain the record and keep checking for their previous cases.
- Damaged Returns: If a customer has returned the item due to it being defective, it goes straight to the “unsellable” category. To make sure whether the item is really defective or damaged, a seller can request to initiate order removal and inspect the item.
Here Are Some Ways To Make The Most Of Amazon Refund Service
In case you are wondering how you can resolve FBA return disputes, here are some easy ways to do so.
- Track the return orders
- Confirm that the customer has received a receipt for the refund
- Manage your seller’s central account to make sure that you are not losing your money
