Amazon FBA sellers rely on Amazon’s fulfillment network to store, pack, and ship their products. While the system is efficient, errors happen—inventory gets lost, damaged, or miscounted. When this occurs, sellers can file reimbursement claims to recover their losses.
However, Amazon has strict rules for reimbursements, and these rules change over time. In 2025, Amazon continues to refine its FBA reimbursement policies, making it more important than ever for sellers to stay informed and follow the correct procedures.
This guide will break down Amazon’s latest reimbursement rules for 2025, common mistakes that lead to denied claims, and how an Amazon reimbursement service like Refunzo can help sellers recover their money efficiently.
What qualifies for an FBA reimbursement in 2025?
Amazon offers FBA reimbursements when the company is responsible for an issue. The most common reasons for reimbursement claims include:
- Lost inventory – Items that go missing inside an Amazon fulfillment center.
- Damaged inventory – Products damaged by Amazon during storage or shipping.
- Customer return errors – When Amazon refunds a customer, but the returned product never arrives.
- Overcharged fees – Amazon incorrectly applies storage, referral, or fulfillment fees.
- Mishandled warehouse transfers – Inventory is lost while moving between fulfillment centers.
While these issues qualify for reimbursement, Amazon does not issue refunds automatically in all cases. Sellers must monitor their accounts and file claims when necessary.
Amazon’s updated rules for FBA reimbursement claims in 2025
Amazon has tightened its reimbursement policies to prevent fraudulent or excessive claims. Here are the key changes sellers need to know:
- Stricter deadlines for filing claims
Amazon enforces strict time limits for reimbursement claims. If sellers do not file within the deadline, they lose the right to a refund.
| Reimbursement type | Deadline to file a claim |
| Lost or damaged inventory | 18 months |
| Customer return errors | 45 days |
| Overcharged fees | 90 days |
| Warehouse transfer issues | 30 days after transfer completion |
Sellers must check their reports regularly to catch discrepancies before time runs out. Using an automated tracking system can help ensure that claims are filed before the deadline.
- More detailed documentation required
Amazon now requires stronger proof before approving reimbursement claims. If a claim lacks proper documentation, Amazon will reject it immediately.
Required documentation for 2025 includes:
- Shipment tracking details (for missing inventory claims)
- Order and invoice numbers (to verify stock discrepancies)
- Screenshots from Seller Central showing inventory errors
- Proof of overcharged fees (if disputing a fee miscalculation)
What this means for sellers:
- Claims that lack clear documentation will be denied.
- Sellers must keep organized records of their inventory shipments, customer returns, and fee invoices.
- More frequent claim rejections for duplicate requests
Amazon is cracking down on duplicate claims, meaning sellers must be careful not to submit the same request multiple times.
If a seller files a claim that Amazon has already reviewed, the new request will be denied automatically.
What this means for sellers:
- Before submitting a claim, check the Reimbursements Report in Seller Central to see if a refund has already been issued.
- If a claim is denied, sellers must appeal instead of filing a duplicate request.
- Tighter rules for customer return reimbursements
Amazon has updated its return policy rules, making it harder for sellers to claim reimbursements for missing or damaged returns.
To qualify for a refund, the following conditions must be met:
- The return must be outside the 45-day refund window.
- The product must be marked as refunded to the customer but never returned.
- The seller must prove that Amazon failed to process the return correctly.
What this means for sellers:
- Claims for missing customer returns must include tracking data and return reports.
- If the product was returned in a damaged state, sellers may need to provide photos and product condition reports.
- Increased penalties for excessive claims
Amazon is implementing penalties for sellers who submit excessive or incorrect claims. If a seller files too many invalid claims, Amazon may:
- Suspend their ability to file reimbursements for a set period.
- Conduct account audits, which can lead to reimbursement bans for repeated violations.
What this means for sellers:
- Sellers should only submit valid claims with proper documentation.
- Using a professional FBA reimbursement agency like Refunzo can help ensure that claims are filed correctly.
How to ensure successful reimbursement claims in 2025
With Amazon’s stricter rules, sellers must take a more proactive approach to tracking and filing reimbursement claims. Here are the best ways to increase claim approval rates:
- Monitor reports regularly
Since Amazon enforces strict deadlines, sellers must check their inventory and financial reports at least once a month to identify missing refunds.
Reports to review:
- Inventory Adjustments Report (tracks lost or damaged inventory)
- Received Inventory Report (verifies stock discrepancies)
- Fee Invoices (checks for overcharges)
- Customer Return Reports (tracks missing or late returns)
- Provide complete documentation
To avoid claim rejections, sellers must submit:
- Tracking and shipment records for lost inventory claims.
- Screenshots from Amazon reports showing discrepancies.
- Proof of incorrect fees from Seller Central invoices.
- Follow up on pending claims
Amazon handles thousands of claims daily, and some requests take longer than expected. If a claim remains unresolved after 10-14 days, sellers should send a follow-up inquiry to keep it active.
- Automate the process with Refunzo
Manually tracking reimbursements is time-consuming and complex. Many sellers recover more money when they use an FBA reimbursement agency like Refunzo to manage the process.
How Refunzo helps sellers in 2025:
- Automated account scans – Detects lost, damaged, or miscalculated inventory.
- Accurate claim filing – Ensures every claim is filed with the correct documentation.
- Fast reimbursement processing – Monitors claim status and sends follow-ups.
- Compliance with Amazon’s latest rules – Ensures claims meet 2025 reimbursement policies.
By using an Amazon reimbursement service, sellers can save time and recover more money without the stress of handling claims manually.
Final thoughts
Amazon’s FBA reimbursement policies in 2025 are stricter than ever, making it essential for sellers to:
- Monitor inventory reports regularly to catch discrepancies.
- File claims before the deadline to avoid automatic rejections.
- Provide complete documentation to improve approval rates.
- Use an FBA reimbursement agency like Refunzo to ensure claims are processed correctly.
Amazon will not notify sellers about every missing refund, so taking a proactive approach is the only way to ensure full reimbursement for lost or damaged inventory.
To avoid losing money, sellers should automate the reimbursement process and let Refunzo handle the claims efficiently.
Start your free account today and recover every dollar Amazon owes you.
